Shipping policy

Shipping Policy

Effective Date: 10/14/25

Thank you for shopping with Romero"Oz Care. We are committed to providing reliable, timely shipping for all your orders. Please review our shipping policy below for details on how we process and ship our products.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Please ensure your shipping address is correct when placing your order. Packages returned due to incorrect or incomplete addresses may require a reshipping fee.

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your order arrives damaged or you experience any shipping issues, please contact us within 7 days at Romeroozcare134@gmail.com so we can assist you.

For any questions about your order or shipping, feel free to reach out to us at Romeroozcare134@gmail.com

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for the tracking number to become active.

4. Lost, Stolen, or Damaged Packages

Romero"Oz Care is not liable for any products lost or stolen during shipping. If your order arrives damaged, please contact us within 7 days at Romeroozcare137@gmail.com with your order number and photos of the item and packaging.

We will work with the shipping carrier to file a claim and resolve the issue promptly.

5. Incorrect Addresses & Unclaimed Packages

Please ensure all shipping information is correct before placing your order. Packages returned due to incorrect or incomplete addresses may require a reshipping fee.

If a package is unclaimed and returned to us, we will contact you to arrange reshipment (shipping charges apply).

7. Contact Us

If you have any questions about your order or our shipping policy, please contact us at: Romeroozcare137@gmail.com